We’ve all been occasionally completely hooked on a WhatsApp voice call, chatting away the weekend. Naturally, we receive some normal phone calls between the hours that go by.
Now, you can always receive a regular call while on a WhatsApp call. However, there are times when it seems like the universe is against you, and you just can’t receive it for some reason.
Why is it that a normal call cannot connect when you are engaged in a voice call on WhatsApp? In this blog, we will solve this mystery which has put many of us in a state of uncertainty. So, have a seat, and let’s explore the answer right away.
Why can’t I receive a normal call when I’m on a Whatsapp voice call?
Okay, so just to let you know, when on a WhatsApp voice call, you may still receive regular calls. You will always receive the on-screen call alert on your cell phone.
Before proceeding, please read the step-by-step tutorial until the end, as we will discuss how to make a voice call on WhatsApp.
Here’s how you make a voice call on WhatsApp:
Step 1: Open the WhatsApp app on your device.
Step 2: Navigate to the chat window of the target person.
Alternatively, use the search icon at the top of the screen to search for the person you wish to call.
Step 3: Next, please tap on the chat once to open it.
Step 4: The Dialer icon is right next to the camera icon at the top of the chat. Give it a tap.
If the person on the other end is online or at least connected to the internet, the call will connect instantly and begin to ring.
Have you noticed the on-screen notification on the WhatsApp call whenever someone gives you a normal call, as we mentioned? We bet you did.
The ongoing WhatsApp call is unaffected by the incoming regular call. Whether you want to end the WhatsApp voice call and resume the regular call is entirely up to you.
As per WhatsApp, if a call comes from outside the app, you can take the call during a voice call on the app. It implies taking the incoming call, ending the one you’re on, and moving on.
You also have the option to reject it, which would end the incoming call and keep the WhatsApp voice call.
Note that your WhatsApp call will automatically go on hold as soon as you answer the regular one. Thus, something is wrong if you are unable to accept a regular call while on a WhatsApp voice call. We have included every potential cause along with the suitable fixes below. So, please check it out.
Reason 1: Trouble with device compatibility
Voice calls on WhatsApp, and regular phone calls should normally be easy for you to manage. If you cannot accept calls at any time, please confirm that your device is compatible with this feature.
Likely, your smartphone can’t manage two calls at once. If this is the case, handling regular calls while being on a WhatsApp voice call could be difficult. Getting a phone free of compatibility problems is the only way to make this work so you can take calls without any problems.
Reason 2: No software update or outdated WhatsApp
While not updating your device might not directly affect your calls, you should always look for updates. Also, how much time has passed since you last updated WhatsApp?
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