Imagine wanting to visit that recently launched cafe but wondering if all the traveling you are about to do is even worth it. We go to Google and look at their reviews, just like any other normal person, right? Understandably, we want to research a café before entering by reading reviews left by previous customers. Therefore, these reviews are quite influential in attracting new customers. Customers are typically directly asked for feedback by brands, and some even send emails to remind them to do so.
However, we are aware that reviews may be both favorable and negative. While we enjoy reading and perhaps even sharing positive reviews, reading negative ones is upsetting.
Receiving negative Google reviews can also be devastating, especially if your firm is just getting off the ground. They could also affect your conversion and the return on investment (ROI).
Have you ever considered getting in touch with someone who reviewed you on Google? You might ask them why they wrote such a negative review and what you can change to improve your product or for any other reason in particular. If so, you are not alone, so that’s good.
Many people want to get in touch with the reviewer who left a comment on a company page like you. So, let us not wait any longer and go through the blog to find some answers. You’ve found the perfect place because we’ll talk about how to get in contact with someone who left a review on Google.
How to Contact Someone Who Left Review on Google
Google reviews are a feature on Google My Business and Google Maps, respectively. They are your company’s real game changers and are one of the best direct marketing techniques.
Reviews display to potential customers how well your goods and services perform. The reliability and credibility of your service or product are enhanced since many internet users believe in Google reviews.
They significantly influence our decision to make a purchase. Therefore, it makes sense that the kind of review that is sent your way counts.
Not all reviews are positive, and it has become pretty common for individuals to defame your business or just gain an edge in the industry by writing fake reviews. So, if you particularly receive a hate review, you would be keen to know about the person and want to contact them directly, wouldn’t you?
Well, we will discuss how to contact someone who left a review on Google in this section. So, let us get to the point now.
You must understand that it is difficult to get in contact with someone who posted a review on Google. In addition, how do you know if the reviewer used their real account to post it?
They could only wish to post a review and then escape without revealing their identity. As a general rule, you need to flag all the negative reviews.
It’s crucial to keep in mind that Google has built-in spam filters, and reviews that it determines to be fraudulent or spam are automatically removed.
Google has the right to delete flagged reviews in order to adhere to rules. Therefore, it is recommended that users read their terms and rules before writing a review.
Trick #1: Request them to contact you
We cannot reach out to the reviewer, but we can respond to the review, don’t you think? You can challenge any claims they make about your business by actively contacting them.
Please note that keeping quiet would be a terrible indication. Therefore, we think you need to ask them to get in touch with you.
This strategy will work if the reviewer has the desire to communicate. This is typically true if the review they left was positive. However, the likelihood of their responding to your request for contact is quite low if they have left a poor Google review.
How to report a Google review?
We understand that a bad review can really sap our spirit, but a review that is blatantly written with the intention of damaging our reputation is harsh. You might be tempted just to delete the review, but Google does not offer a simple delete button.
As per Google Business Profile Help, you can use Google Maps to report an inappropriate review for removal. You can always report the review if it is offensive, and Google’s map deletion tool will take care of the problem for you. We are listing the steps to report a Google review down below, so look forward to it.
Steps to report a Google review:
Step 1: Launch Google Maps on your device.
Step 2: Do you see the mini profile icon in the upper right corner? Go ahead and click on it.
Step 3: You will see the Your business profile option. Click on it to proceed.
Step 4: Hit the reviews button.
Step 5: Upon doing so, you must navigate to the review you want to report on Google and tap the three vertical dots at the right corner.
Step 6: You should select the report review option to complete the action.
Step 7: You will see a question that states: what’s wrong with the review? Select an option from the list and report the review.
In the end
Let’s discuss the topics we looked into in today’s blog now that it has come to an end, shall we? The topic of our conversation was how to contact someone who left a review on Google.
Take the time to read the blog, where we have given a detailed explanation of the question. Next, we also discussed how to report a Google review. We have mentioned the steps, so make sure to follow them.
We hope the blog addressed all of your concerns and questions on the topic. You can leave a comment below with your thoughts about the blog.
Send the blog to anyone else who requires these answers. You can follow us for more such tech-related woes.