How to Fix TikTok Messages Not Sending or Working

TikTok is undoubtedly one of the most popular social media apps, the rise of which we have witnessed in recent times. ByteDance owned TikTok was initially focused to be video sharing application but later found its way into mainstream social media and emerged as one application of immeasurable popularity. TikTok’s merging with Musical.ly proved to be a turning point of the app and it enjoyed enviable popularity until 2020 when Donald Trump banned the app.

fix tiktok messages not sending or working

The ban on TikTok was lifted later on by Joe Biden in June 2021 and now the app witnesses a ban only on India and Pakistan, as per the latest reports. However, that doesn’t stop the growing fanbase of TikTok where the users simply love their time spent on the app.

TikTok, which otherwise displays an insanely smooth performance along with a great many useful features and add-ons that help users to embrace the app time and again, also faces its own share of issues and glitches, so to say. However, most of such issues are fixed in no time by the effective technical team of experts that the app engages.

One of the most prominent issues that the users complain of while using the app is the inability of sending Tiktok messages through the app.

Are you also finding that you are unable to send TikTok Direct Messages (DMs) to your friends and followers or it is not working in general? Then don’t worry because here we will bring you the solution.

TikTok is not an app that is focused on offering its users facilities to send messages, it’s more of a platform that offers its users a valuable platform to share their creativity with the world. However, in an app like TikTok, it’s always great to have the facility of sending quick messages to the other fellow TikTokers and to keep them engaged.

Creativity is what TikTok upholds and in it, TikTok gives the maximum amount of privilege to its users. Therefore, the ability to send quick messages to reach out to the TikTokers is definitely an add-on or a bonus.

Along with having some good old conversations through the TikTok DM, you can also proceed to request TikTok duets. Plainly speaking, there are ample reasons to revert to TikTok DMs. However, in numerous circumstances, it has been noted that the TikTok users face several issues with its DM feature.

Error with TikTok Messages Not Working

One of the most common issues that TikTok users face is when the TikTok Dm does not work and they are unable to send or receive a message on it. This is an error that occurs while the users are trying to comment or send anything through TikTok DM.

Now, if you are also among the affected group of users and you are facing the same error on TikTok, then don’t be afraid because you can fix this issue without hassles.

Here in this guide, we will help you get an overview of the main causes of the error along with some easy fixes to wipe out the error as soon as possible from your system. You need not worry if you are using an iPhone, iPad, or android device because this article will cater to you anyways.

So, let’s delve into the causes first.

How to Fix TikTok Messages Not Sending or Working

If your TikTok messages are not going through or the feature is not working in general and you are wondering about the causes and how to fix the same, then don’t worry because here we have researched the underlying causes and will present you a list of the major causes that generate these issues.

We will also help you get rid of the issue with the help of some smart and easy steps but first let us understand the causes. Here they are:

1. You are under the required age

TikTok had initially decided to offer all their users the feature to use TikTok DM regardless of their age. However, private messaging has been banned as part of their security protocols in the wake of 2020 for children under the age of 16 years. Though a majority of TikTok users are detected as teens, Tiktok seemed to have taken this step to safeguard their security.

Therefore, if you are under 16 and a Tiktok user, then it’s better to go for a different platform or feature to reach out to your fellow Tiktokers. If you are willing to contact them via their email or other means of contact, then you can simply browse their bio section to find out all the other ways to contact them. Else, you need to just wait till you turn 16 in order to use the messaging feature of the app.

2. You haven’t verified your phone number

Tiktok has always put a step ahead to eradicate any possibilities of fraud and spam. It has even made phone number verification compulsory on its app for the users to hold their accounts on it. You might have signed into TikTok using your email rather than your phone number. In these circumstances, you should be signing into the app and verify your phone number on it so that you can use the messaging feature of Tik Tok without any hassles.

You might have already tried verifying your phone number on Tiktok but have miserably failed in doing so because of a certain error message that says “This number is already registered.” If you are getting one such error message whenever you are trying to verify your phone number on the app, then the first thing you can do is to check whether you have already used your phone number on any other Tiktok account for which you’re trying.

If you don’t know how to check, then you can simply try logging into your account via the phone number that you are registered with. If it is difficult to figure out the exact account that has been registered with your phone number then, you can also report this issue to TikTok Support, which is within the app settings. The Tiktok technical team will certainly help you sort it out for you and therefore, fix the present error that you are facing on Tiktok.

3. You’re trying to message someone whom you’re not following

TikTok has also implemented another regulation associated with the messaging feature of the app. Here Tiktok states that both the parties, the sender as well as the recipient should have to be following each other in order to exchange personal messages on the Tiktok app.

Additionally, you need also to set the privacy settings for messaging for you and the recipient to the option that says “Everyone”, “Followers” or “Friends”. If you don’t know how to do it, then worry not because we will show you the easiest of methods to tweak the Privacy Settings effortlessly.

4. There might be a TikTok server issue

Whether it is Tiktok or any other app or software, teh servers always need to be up and running smoothly in order to prevent any unprecedented errors. Therefore, if there’s an issue on TikTok’s end, it can also prevent its users from exchanging private messages on the app. Furthermore, when it comes to the error message “Unable to Send” then that might be one of the errors arising from a problem at the server end. Therefore, if you are facing any such errors then it is always better to check with any outages or your internet connection before you look for anything else and to rest assured.

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Posted by
Dharmesh Donda

iStaunch is written by Dharmesh Donda, an avid Internet geek, IT professional since 2012. Have been in IT industry for more than a decade, and currently doing management and consulting work have taken a plunge into entrepreneurship.

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