How to Fix “Your Login Credentials Don’t Match An Account In Our System” on Valorant and League of Legends

Valorant and League of Legends, two immensely popular online games developed by Riot Games, have millions of players worldwide. However, like any online service, players may encounter various issues when trying to log in, and one of the most frustrating messages they may encounter is: “Your Login Credentials Don’t Match An Account In Our System.”

fix your login credentials don't match an account in our system on valorant and league of legends

This error message can prevent players from enjoying their favorite games and connecting with friends. If you are curious about how you can fix this error, you are at the right place.

In this article, we will explore why you might be encountering this error and provide possible solutions to help players resolve it and get back to gaming. Let’s get started!

How to Fix “Your Login Credentials Don’t Match An Account In Our System” on Valorant and League of Legends?

The error message “Your login credentials don’t match an account in our system” can occur when you try to log in to Valorant or League of Legends. This error can happen for a variety of reasons, such as a typo in your username or password, a problem with your internet connection, or a temporary issue with the Riot Games servers.

Here are a few ways to help you fix this error.

Ensure You Are Using the Correct Credentials

The first and most crucial step in troubleshooting any login issue is to verify that you are using the correct login credentials. Mistakes can happen, and it’s essential to ensure you’re using the right username and password.

1.1 Username

Make sure to enter the correct username or email address that is associated with your Riot Games account. Double-check for typos and ensure that the capitalization is accurate.

1.2 Password

Carefully enter your password. Passwords are case-sensitive, so make sure your Caps Lock key is not enabled and the password matches the one you used when creating your account.

1.3 Remember Me

If you have previously used the “Remember Me” option while logging in, the game should remember your credentials. Check the box to save information related to your login if you haven’t already.

Reset Your Password

If you have forgotten your password or suspect that it has been compromised, you can reset it to regain access to your account.

2.1 Valorant:

Step 1: Visit the Valorant login page.

Step 2: Click on the Forgot your Password? link.

Step 3: Follow the instructions to reset your password. You may need access to the email address associated with your account for verification purposes.

2.2 League of Legends:

Step 1: Open the League of Legends login page.

Step 2: Click on the Forgot your password? link.

Step 3: Follow the prompts to reset your password. Ensure you can access the email address tied to your account for the verification code.

Verify Your Email Address

Riot Games may require you to verify your email address to ensure account security. You will need to do it if you haven’t already done it before as it’s essential to help resolve the login issue.

3.1 Valorant:

Step 1: Log in to your Valorant account.

Step 2: Navigate to the Account section.

Step 3: Check for any email verification prompts and follow the instructions as provided to confirm your email address.

3.2 League of Legends:

Step 1: Sign in to your League of Legends account.

Step 2: Go to the Account settings.

Step 3: Look for email verification options and complete the verification process.

Disable VPN or Proxy

Using a VPN or proxy server can sometimes lead to login issues, as it may appear to the game servers that you are attempting to access your account from an unusual location. Disable any VPN or proxy service you might be using and attempt to log in again.

Check for Server Issues

Sometimes, the error message may not be due to an issue on your end but rather a problem with Riot Games’ servers. Check Riot Games’ official social media channels or their website for any announcements regarding server maintenance or outages. If there is a server issue, you may need to wait until the problem is resolved.

Clear Browser Cookies and Cache

If you are trying to log in through a web browser, your login session may be affected by cached data or cookies; clearing them can often resolve login issues.

Disable Browser Extensions

Sometimes, browser extensions can get in the way of the login process. If you have installed any browser extensions, disable them, especially those that affect website functionality or security.

Try a Different Browser

If you are experiencing login issues through a specific browser, try using a different one to see if the problem persists. With this, you will be able to know if the issue is browser-specific or related to your account.

Disable Firewall and Antivirus Software

Sometimes, Firewall and antivirus software can be the reason for blocking connections to game servers. You can disable these security measures temporarily and try to log in. Be sure to re-enable them afterward for continued protection.

Contact Riot Games Support

If you have tried all the steps that we have just discussed and are still unable to resolve the login issue, it’s time to reach out to Riot Games’ support team for assistance. They help to diagnose and fix the problem specific to you. To contact support:

10.1 Valorant:

Step 1: Visit the Valorant support page.

Step 2: Log in with your Riot Games account (if possible).

Step 3: Submit a support ticket explaining in detail all about the issue.

10.2 League of Legends:

Step 1: Go to the League of Legends support page.

Step 2: Sign in to your Riot Games account.

Step 3: Submit a support ticket and explain the login problem you are experiencing.

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