Snapchat has snapped hard ever since its debut back in 2011, and it has cemented its way into the hearts of almost every other youngster. There are many features in the app and plenty to learn about. But some app features are just too incredible to overlook, and we’ll speak about one of those features today. The coolest aspect of Snapchat is probably the ability to send and receive snaps. However, snap-hungry millennials have recently encountered some issues with snaps.
They grumble that their Snapchat snaps aren’t loading. Unfortunately, we are unable to identify only one possible cause for your problem.
We’ll talk about the reasons why your snaps aren’t loading on Snapchat right now. Stay with us till the end to find out more and discover your answer.
How to Fix Snapchat Not Loading Snaps
Sending Snapchats is enjoyable, but receiving them makes you twice as happy. These snaps are, of course, the main focus of your time on Snapchat if you use them regularly.
Therefore, being unable to see the snaps that your friends are sending you could annoy you or make you wonder why this is happening. Let’s check out the reasons why this happens below.
Checking your internet connection
Your Snapchat notifies you that a friend has sent you a snap, but when you try to open it, it just won’t load. Have you also been caught in this trap?
People obviously start searching their minds for a solution, yet there is a straightforward fix. We can tell you that sometimes a quick internet connectivity check can fix your issue. Either we haven’t turned on our mobile data or wifi, or the network is unreliable on our end. Therefore, check your internet connection before drawing any conclusions or conjuring up a number of scenarios in your head.
We suggest switching back and forth between mobile data and wifi. Hopefully, the problem won’t exist by then.
Confirming whether Snapchat is down
If your internet connection is strong, you should check to see if the app’s server is up and running. Social media crashes sometimes, and often we’re not even aware of it. Your snaps would obviously not load if the server were down.
The next best action is to inquire whether the app works for others in your area. You can also see the results of a search for a term like #Snapchatdown in the Twitter trending category.
You must wait for the problem to be resolved so that the server may start up again if more people are experiencing it.
Cleaning the app cache
The majority of us rarely clear the cache on our phones. But be mindful that these cached data are using up space on our phones.
Your app occasionally needs to have the cache cleared in order to function properly. You might try emptying Snapchat’s cache and see if that helps your snaps load.
Steps to clean Snapchat cache:
Step 1: Go to Snapchat on your phone.
Step 2: Your profile icon must be present at the top left corner. Click on it to go to your profile page.
Step 3: There is a gear icon at the upper right side of the page. Tap on it to head to your settings page.
Step 4: Look for the Account Actions section towards the bottom of the page. Opt for Clear Cache under the section.
Step 5: You will receive a Clear Cache prompt that reads: All of your caches will be cleared. Your memories backup won’t be deleted.
Tap on Continue, and you will receive a successfully cleared cache prompt.
Restarting the Snapchat app
The age-old hack of restarting the app is the next method to resolve the problem. Any bugs that might have prevented the app from working might be fixed if you restart your phone.
We all understand how to restart our phones, right? So, execute this action for each of your phones.
Please return to the app and open the snap that wasn’t loading previously after turning it back on. It would be great if it has started loading, but if not, keep reading about the hacks below.
Has your snap still not loaded? Well, don’t worry; many of us are still struggling. If that’s the case, we advise you to check for any recent Snapchat upgrades.
The developers of these frequently release updates for apps in order to patch bugs and address any lingering issues. Therefore, updating your program is the best way to address this issue if a technical issue has led to the occurrence of this error.
Visit your respective stores (App Store or Google Play Store) to check if an update is available or not. So, do you see the update option when you search for Snapchat? If you do, please tap on it and update your app to fix the issue.
Checking the phone storage
We assume that everyone periodically has trouble with their phone’s storage capacity. But the pictures and clips keep coming in that clog your device more. Sometimes your smartphone, not your app, is to blame for your snaps not loading.
Your snaps are not loading on the app if your storage is full. If so, you should probably clean it up and erase any unnecessary files.
Reinstalling the app
You should reinstall the app if nothing works. Deleting and reinstalling the app might work if you’ve already tried all the other options.
If you have an Android device, all you have to do to uninstall an app is long-press on the site’s icon and then tap the uninstall button. iPhone users should look for the x icon and click it to delete the app from their devices.
Return to your individual app store, and type in Snapchat in the search bar once you’ve deleted it. Now touch the install option to reinstall the app on your phone. Check and see if the snaps are now loading for you.
Contacting Snapchat for help
Our final straw is to contact Snapchat support to help us with this error. To begin, you can call for help from Snapchat via their in-app support feature or through other social media apps where the app has an official handle.
If you choose the in-app support function, you should go to the Settings page on the app. You will find the Support section; tap on it to go to I need help. You can search your query in the search field. Enter My snaps won’t load, and press enter to see all the results that come up.
You can also go to the Contact Us tab and follow the onscreen instructions to see what the app might do to help you. Additionally, you can contact Snapchat support on Twitter and tweet them your queries. Their Twitter handle is @snapchatsupport.
In the end
Let’s recap what we learned today as we come to the close of this blog. So, we discussed how to fix Snapchat not loading snaps and found there are actually multiple causes for such a problem.
We discussed all the app and device-related problems to find a possible solution for you. We hope you try each of them and find the appropriate solution for you.