You should consider using the WhatsApp Business app if you are running a business. Thanks to the app’s instant messaging service and user-friendly interface that facilitates smooth communication with your clients. The WhatsApp Business app comes with numerous features that help you with business operations. With the Catalog option, you can showcase your products and services. The Short link feature makes it convenient for your potential customers to reach out to you.
Additionally, the messaging tools help you curate automated greeting messages to connect with your new customers. You can also set quick replies to frequently asked questions of your customers. The WhatsApp business app lets you categorize your chats into sections like pending orders, potential customers, and so on.
The WhatsApp Business app was primarily meant for maintaining smooth communication processes for small businesses. Earlier, the app facilitated two active users- one person using WhatsApp Business on a smartphone and another accessing WhatsApp Business on a desktop browser.
But when your business expands, you need to hire more people in your team to handle the business operations. Your entire team might require access to the WhatsApp business account in such a case. So, is there any way to access your WhatsApp Business account through multiple devices? In other words, can multiple users gain access to the same WhatsApp business account?
Is it possible to use WhatsApp Business with multiple devices?
Until September 2021, you could access the WhatsApp Business app on two devices only. However, currently, you can access the WhatsApp Businesses app on five devices at a point in time. However, this is insufficient for large-scale businesses that receive many messages as there would be limited internal communication facilities and limited automation possibilities.
Furthermore, you need more advanced technology to track team workload and organization performance for large companies. You would be delighted to know that you can eliminate these problems by using WhatsApp business via the API. Thus, there are methods to use WhatsApp with multiple users. Let us go through them one by one.
How to Use Whatsapp Business on Multiple Devices
Use WhatsApp Business for multiple devices via API
By using WhatsApp API, businesses have formed accounts and shared WhatsApp inbox tools with all the team members. With this technology, many members can now log in to the same account and revert to customer queries. This feature has expanded the functionality offered by WhatsApp.To begin using WhatsApp Business API, you first need to select a partner approved by WhatsApp, such as AiSensy. Let us now go through the various steps involved in this method without further ado.
Step 1: As the first step, go to https://www.app.aisensy.com/signup and sign up on AiSensy. Then integrate the API with your shared WhatsApp inbox.
Step 2: Once you have set up your account on AiSensy and integrated it with your WhatsApp Business account, go to the Manage option.
Step 3: Now click on the Agents option below Template Message. To add your team members as per their roles, click on the Add Agent button. You can assign three types of roles to the members of your team. The owners have complete control. On the other hand, the managers enjoy control over a lot of functions, except a few critical ones, whereas the agents can only provide answers to customer queries.
After you have assigned roles to your team members, they can reach out to your customers through multiple devices quite conveniently. However, the WhatsApp Business account will remain the same.