How to Fix Couldn’t Find Your Google Account?

Ever since Google was founded back in 1998, it has started to take the industries by storm, and soon after which it emerged as the biggest and the most promising Search engine that answers all the queries in the world. Along with being a search engine, Google has also launched a range of products over time. These include mailing service, cloud storage service with Google Drive, Google Meet, Google Docs, Google Sheets, Slides, and much more.

couldn't find your google account

The mailing service of Google is still one of the oldest and the most trusted services from the house of Google. Gmail is indeed the best mailing service that one can get even today along with a number of addons. However, we often face an issue or two with our Google accounts but they are always duly taken care of by the experts from the Google support team!

One such issue that the users of the Gmail accounts are recently complaining about is the error message “Couldn’t Find Your Google Account”. This is a really common issue that is popping up on the screens of many users. However, if you are willing to know more about this issue and whether you can fix it, then don’t bother yourself anymore because we are here with all the information that you need with regards to this particular error. So, follow the rest of the article below to gain access to all the information you need about the same.

What is the issue? When does this error occur?

This issue with the Google mail address that says “Couldn’t Find Your Google Account?” can occur with any email address. If you are wondering how this issue occurs then, it is important to note that this issue can occur while someone signs in to their Google email address.

To sign in one has to visit the login page of Google and then type in their email address along with the password to sign in. This action would normally let a user sign in to their Gmail account and check their emails in the inbox, send emails, drafts, and more. However, here is when the mentioned issue occurs.

You will get this issue right after you have entered or typed in the Gmail address when entering the Gmail address you will discover an error message that says “Couldn’t find your Google Account.”

Here you can try filling up the form that Google requests for the users who are getting issues with their Google products and services. However, some of the users who tried filling up the form soon after they received the error message that their Google accounts cannot be found follow as below:

Hello Google user,

Thank you for reaching out about being unable to access your Google Account. The email address you inquired about is not associated with an active Google Account.

If this email address was previously associated with a Google Account it has been deleted and cannot be recovered. Unfortunately, we can only restore access to a deleted Google Account if the request is made within a relatively short period of time. We apologize for any inconvenience this may cause.

Otherwise, it’s possible that the account you entered in the form never existed. If you need to, you can create a new Google Account here.

If you are having other problems signing in, please go to this form to troubleshoot your issue.


The Google Accounts Team

What happens when someone sends an email to an account that cannot be found?

In case you have an email address on which you are getting the above-mentioned error message, the first thing you might want to check is whether it is receiving emails from other mailing accounts.

Mailing accounts are precious to each one of us in this digital era. It is an archive that contains the most important conversations, formal communications, documents, and files that we will be needing at a later point in time. Therefore, whenever we get such an error message while signing in to our Google mail accounts, the first thing that we want to check is whether our email address is there or it has been deleted.

In this case, you can try sending an email from any other email addresses and if you get one of them delivered, then perhaps you are in luck. Yes, in certain cases where the emails are being delivered, people can really get back their email accounts, however, that is taking time. Therefore, if in your case you are getting emails delivered to your email account, then you must wait and try again a couple of days later to find that your email address is up online once again.

However, most of the users reported that when they are trying to send emails to the affected email address that are responding with an error message, “Couldn’t Find Your Google Account”, they are getting another error message that says “ rejected your message to the following email addresses.” This error message is again followed by:

The address you sent your message to wasn’t found at the destination domain. It might be misspelled or it might not exist. Try to fix the problem by doing one or more of the following:

Send the message again, but before you do, delete and retype the address. If your email program automatically suggests an address to use, don’t select it.

Clear the recipient AutoComplete cache in your email program by following the steps in this article: Status code 5.1.1. Then resend the message, but before you do, be sure to delete and retype the address.

Contact the recipient by some other means (by phone, for example) to confirm you’re using the right address. Ask them if they’ve set up an email forwarding rule that could be forwarding your message to an incorrect address. gave this error:

The email account that you tried to reach does not exist. Please try double-checking the recipient’s email address for typos or unnecessary spaces. Learn more at z22si15705085pll.211 – gsmtp

What happens to such a Gmail account?

If you are getting this error message when you are signing into your email address, then there could be only two possibilities. These are that either your account is deleted or permanently disabled, or you have made a mistake to insert or type in your email address.

Does Google delete inactive accounts?

If you have not typed in the wrong email address but if you are still getting the same error message while you are logging in to your Gmail account, then it is important to know that Google does not delete any Gmail accounts, regardless of whether they are inactive or active. Therefore, this shall be a result of hackers deleting your account or you delete your own account by mistake.

What can you do to restore your Google account?

In case you are also a victim of the same error occurring with your account, then it’s important to mention that you have got a brief time for the Google accounts that are deleted like these. Here, you have to ensure that soon after you see your account is being deleted you will get the option to restore the account. You need to tap or click on this option right after you opt to delete it. Here, if you succeed to do it promptly, then you can get your account back still, however, with the exception of some data, which might have already got deleted.

However, in case your account is disabled by Google due to the violation of various Gmail Terms of Use, and/or violation of the User Content and Conduct Policy, and/or Google Terms of Service, may not even have that option to recover the account.

What if you cannot recover your Google account?

In case you cannot recover your previous Gmail account and you are getting the error message “Couldn’t Find Your Google Account”, then, unfortunately, you would not be able to use the same account name. Also, it is important to mention that these are never recycled by Google. Furthermore, the data in the deleted account will not be available, unless Google offers you this option. Therefore, in such a case you will need to open a new account, with a new account name. 

To End it:

No one wants to lose their email account. Therefore, it is important to abide by the Terms of Use and the Policy of Google and work with a Gmail account accordingly. Besides, you can also contact the Google support team in case you come across any such issues with your Gmail account.

Hope this article has already provided you with all the information that you needed to know about the “Couldn’t Find Your Google Account” error message that is affecting a lot of users lately. If you face any further issues, you can contact Google support.

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Posted by
Dharmesh Donda

iStaunch is written by Dharmesh Donda, an avid Internet geek, IT professional since 2012. Have been in IT industry for more than a decade, and currently doing management and consulting work have taken a plunge into entrepreneurship.

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