How to Fix “You are not eligible to sign up for Zoom at this time”

With the onslaught of the infamous COVID-19, we are all cornered at our homes with limited activities outside of it. Today everything, including our work, is carried out remotely due to the prevalence of social distancing, which is the only way to break the chain of the dreaded disease. It is true that implementing work from home for varied sectors is challenging, but it is not an impossibility today because of the availability of diverse software and apps that allows us to stay connected. Videoconferencing is one of the most prominent mediums that is making life easier to work on even when we are distanced.

you are not eligible to sign up for zoom at this time

There is a range of platforms that allow us with smart options to get into video meetings and conferences regardless of the distance between two employees and among them, Zoom is one of the most notable software. Along with a fast, smooth and easy interface, Zoom also allows us to share our screens in the middle of the conference call. Besides, it also offers the facilities to create links that the users can use to join their meetings with individual user id and passwords. Also, it is important to know that Zoom is one of the pioneering apps that promises hassle-free video-conferencing

To use any software or app the first and foremost thing that you need to do is to Sign up. This action allows you to register with the specific program and then you can proceed with the same. Whether you are using a photo or video software, a music player, or a game, this is the very first action you need to opt for to get on with it. Similarly, even while you are using Zoom, which is a video calling software, you need to choose this particular option after you install it. However, one day if you discover that you cannot sign up to Zoom moments before your meeting, it might get on your nerves, won’t it?

This is what’s happening with most of the users who are trying to Sign up with Zoom these days. If the same issue is also occurring with you, or if you have learned of this common error with the software and want to educate yourself on how to fix this error promptly, then this article is for you!

Stay tuned for easy steps to fix this issue without any hassles.

What is the Error “You are not eligible to sign up for Zoom at this time?”

As we have mentioned previously about the error that this issue prevents the users from signing up into Zoom. This particular error reportedly appears as an error message that states, “you are not eligible to sign up for Zoom at this time” while you are signing up or signing in. If you are wondering about the ways to fix the same, then we are coming to it a little later. First, let us check with the causes of the same to get a better insight into the error.

What are the causes of the error “You are not eligible to sign up for Zoom at this time?”

To delve into the causes of the error “You are not eligible to sign up for Zoom at this time?” you must remember that there are two prominent causes of the same. These are:

  1. If you provide a date of birth that declares that you are under 16 years of age.
  2. If you attempt to access Zoom from one of the countries that do not support the software.

If you have rechecked the mentioned issues and fixed them and even after that if you still receive the same issue, then know that Zoom might also have a problem with the information saved in your browser or an extension.

Age Restriction:

Zoom has set a restriction that bars children under 16 years of age from using the software. This is for security reasons and if you are under 16 or if you enter your DOB less than 16 years by mistake, you might not be able to access the same.

Accessing from a Restricted Country:

Along with the restrictions in age, the usage of Zoom is also to some countries while the others cannot access the same. This is why the error “You are not eligible to sign up for Zoom at this time?” in case you are a resident accessing Zoom from one of those countries, for regulatory reasons. Among restricted nations there are:

  1. Cuba
  2. Iran
  3. North Korea
  4. Syria
  5. Ukraine (Crimea Region).

How to Eradicate the Error Message “You are not eligible to sign up for Zoom at this time?”

If you are frustrated with the error message on the Zoom platform that says “You are not eligible to sign up for Zoom at this time?” and want to know how you can fix it without much trouble, then here are some easy methods following which are some quick steps that you can apply to fix it in a flash.

How to Fix “You are not eligible to sign up for Zoom at this time”

1. Check whether you are accessing Zoom from restricted countries

Zoom does not allow a user who is less than 16 years of age to access Zoom and use it. Therefore, if you enter a DOB that makes your age less than 16 years, then consider changing it immediately. Also, if you have already saved any other application with a particular date of birth that makes your age less than 16, then your browser might have saved it and might also try using the same on Zoom as well. Therefore, you can clear the cache and cookies of your browser and retry.

In case you are wondering how you can do it, then we will walk you through some hassle-free steps to delete cache on Google Chrome, and if you are using a different browser you might have to apply a different method to delete it.

  • To start with, open Chrome on your device.
  • Then, you need to click on the three-dotted menu that appears towards the top right of your screen.
  • Next, you need to follow the path “More tools” > “Clear browsing data.”
  • Here, you need to go for “Time range,” and then choose the option “All time” to remove everything.
  • Now, you need to check the boxes that are beside the options “Cookies and other site data” and “Cached images and files.”
  • Now, simply choose “Clear data” to remove all the data.

If you are using another browser, you can simply go to its official support page and find out relevant steps to delete your cache.

2. Check with the Browser Extensions

Many browser extensions may try to interfere with the functioning of the particular software that you are running on your system. Among these ad blockers are some of the ill-famed extensions that you might choose to remove to successfully complete the registration process with Zoom.

You can also go ahead and disable all of your browser extensions before you proceed with the registration process of Zoom. If you want to disable them on Google Chrome, then here’s how you can do it:

  • First, you need to click on the three-dotted menu that you will find at the top-right section of your screen.
  • Now, you need to go for “More tools” and then to “Extensions.”
  • Here, you will be able to get all the extensions that you have installed on your browser.
  • Next, you need to click on the Enabled/Disabled slider. Here you need to toggle it to left. This will help you disable all your extensions.
  • You can also click on the “Delete” option if you are determined that you won’t be needing them anymore.

You can continue doing these steps until you have disabled all the extensions on your browse. Finally, you need to close your browser and then restart it to check whether you can sign up for Zoom.

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Posted by
Dharmesh Donda

iStaunch is written by Dharmesh Donda, an avid Internet geek, IT professional since 2012. Have been in IT industry for more than a decade, and currently doing management and consulting work have taken a plunge into entrepreneurship.

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